Frequently asked questions

Everything you need to know

Account

Why choose Riley & Grey over a “free” wedding website?

At Riley & Grey, we prioritize you and your guests with quality customer service, cutting-edge digital designers, and game-changing guest management tools. Our publishing plans enable us to deliver on these values without compromise.

One-size-fits-all wedding platforms aren’t interested in providing individual attention when custom requests are made, or urgent help is needed, and response times are notoriously long.

Once you’re a Riley & Grey member, you don’t have to worry about us trying to sell you (or your guests!) something else, and unlike some other platforms, we do not sell your information to third parties. This commitment to data protection ensures that everyone’s personal information remains secure and confidential.

How much is a wedding website?

There is no cost to simply sign up for a Riley & Grey account and start building your website. You can check out all of the features we offer without any form of payment required (or limited trial period)! Payment is only necessary when you either a.) Want to publish the website and start sharing it with friends and family or b.) You're not quite ready yet to publish, but you want to lock down your custom domain name and limited edition design.

If you're ready to publish, then you can either pay month-to-month at $35 per month, or you can purchase 12-month package at $240 total (40% in savings!). If you're not ready to publish yet, the $35 "Reserve" option is a great choice. This is not a separate fee! The money paid to reserve your domain name and design is kept on file as a credit, and will be applied against your future publishing costs (monthly or annual).

Included with a paying membership:

a) wedding website

b) custom domain name

c) RSVP and guest management capability

d) wedding registry usage

e) ability to send digital save-the-dates, invitations, and other email correspondence to your guests directly through our email system

f) access to our paper designs

What happens to my domain name once I'm done with Riley & Grey? Can I keep it?

Absolutely. Once you're ready to end your Riley & Grey membership, if you’d like to maintain ownership of your custom domain name, just send us an e-mail and we will transfer ownership of the domain name to you. Whether you are securing your domain name through Riley & Grey, or already purchased one from another provider that you will be using for your wedding website, it can be yours to keep.

Can I password protect my wedding website?

Of course! While all of our websites are secure with SSL (https:) and are hidden from search engines by default to protect the privacy of our customers, you can add additional security by putting password protection on your wedding website. You can do so by clicking "Website Settings" in the left column of your website editor. You will then see options for website settings populate in the right column of your website editor. Scroll down to "Password" and click the toggle to set a password for your wedding website. Don't forget to click "Save password settings".

If enabled, the password is applied to the entire website for every visitor, and can't be set to protect only certain pages. Please note that you can enable password protection on your wedding website with both Simple Mode and Advanced Mode of Guest Management! Advanced Mode, features another level of security because visitors are required to identify themselves as guests by their first and last name OR email address.

I already bought a domain name through another service. Can I use that for my Riley & Grey wedding website?

Yes, you can use a domain you have already purchased through anouther service. During the checkout process, you will select the option "I have my own domain name" and type in your existing custom domain name. After you complete the checkout process, you will be given instructions on how to connect your domain to Riley & Grey.

Why doesn't my website show up on Google or any other search engine?

By default, we hide every Riley & Grey wedding website from search engines to protect the privacy of our clients. However, it you would like to make your wedding website searchable, you are able to make that adjustment in your Website Settings.

Can I use Riley & Grey for an event that isn't a wedding?

Whether you're a previous customer who used Riley & Grey for their wedding, or found us and love our customization options for schedules, guests, and more, Riley & Grey is a popular choice for events of all kinds. Utilized for group trips, investor meetings, B'nai Mitzvahs, retreats and Greek life events, our customizable designs and Guest Management means that our tools aren't only for weddings, and we love to support whatever event you dream up.

Is my personal information secure?

Riley & Grey takes every precaution to protect your personal information, including your payment information – it’s important to us that you feel safe and secure when using our platform. For that reason, we use a third-party payment processor, Stripe, to securely process all of our online transactions. As a Riley & Grey member or guest, you don’t have to worry about us trying to sell you something else, and unlike some other platforms, we do not sell your information to third parties. This commitment to data protection ensures that everyone’s personal information remains secure and confidential. You can view Riley & Grey’s Privacy Policy here and you can view Stripe’s Privacy Policy here.

Wedding Websites

Why do I need a wedding website?

Having a website isn’t just a formality for your wedding. Riley & Grey wedding websites are a practical, personal, and efficient tool that make your wedding planning easier.

Set the tone - Your website is one of the first things your guests will experience from your wedding. It’s a way to express the style, quality, and emotions that they can expect from your big day, and share a peek at who you are as a couple. Let your guests know what your wedding will be like and make an impression.

Centralize information - Essential details like venue directions, accommodation options, event schedules, and gift registry are all neatly organized in one place for your guest’s convenience. Instead of bombarding friends and family with information, or having them all reaching out to you to get it, everyone can have a stress-free and enjoyable experience when they have the information they need.

Manage RSVPs effortlessly - Logistical nightmares are a thing of the past with the best guest management tools at your fingertips. Easy-to-use RSVP features make confirming attendance, meal preferences, contact information, and other important details a breeze, with customizable viewing options for each event in your wedding.

Can I use my own background or fonts on my website?

Riley & Grey tries to maintain a fine balance between the integrity of its designs, and ease of use for its editing platform. We offer a wide variety of design templates with unique colors and fonts. Some designs have more customization ability than others. For example, the Nom design supports the entire Google font library, while others have more limited options. We encourage you to have fun and play around with the designs, so that you can create a wedding website that will best fit your vision. Please note that if you start with one design and decide to change it, you can absolutely do so at any time and all your work on the first design will be transferred to the next one.

Can I change my design or website information once I've published my site?

You can always make and save changes to the content, photos, and design of your website before and after publishing. Just keep in mind that all changes are live in real-time once a website is published.

Can I preview the site as a specific guest?

Yes, you can preview your wedding website as a specific guest if you want to get an idea of what their experience will be when they access your wedding website! If you're customizing your guests' schedules and inviting only certain guests to certain events, this helps you ensure the right people are seeing the right information. Guest preview is managed in the "Guest Management" tab. Once you enter your wedding website as that guest, you will be able to check the Schedule page to make sure the only events showing are ones the guest is invited to. Additionally, you can check the RSVP form to see the guest name(s) auto-populated accordingly.

Do you offer Translation & Bilingual/Multilingual support?

Couples all over the world are using Riley & Grey to create their wedding website, and often there are languages other than English represented. If you would like to translate your site into a different language, we are happy to help!

Instantly update your website language, and all of the pre-populated text including buttons, headers, the RSVP page, and more. Language translations are available in Afrikaans, Danish, Dutch, French, Italian, Japanese, Norwegian, Portuguese, Russian, Spanish, and Swedish.

If the language you need is not already represented, we are happy update your website for you with the proper translations.

Regarding dual-language/bilingual/multilingual support, we don't currently offer a toggle that would allow you to choose what language your guests view the website in, however, we can work with you on a solution that best fits your needs directly.

Can I edit after publishing my wedding website?

Yes, you can always make and save changes to the content, photos, and design of your website after publishing. Once your website is published, all saved changes are live immediately. If your site is live, but you're not ready to share it or certain sections with your guests, you can set a site password or hide sections until they're ready.

Can I change pronouns in the website text?

Riley & Grey supports every kind of couple. While we give a head start on some areas of text for your inspiration, all pronoun references are completely customizable.

What can I do in "Website Settings"?

The Website Settings in your website editor lets you make changes to various aspects of your website design, aesthetics, language, and more. This is where you have the ability to choose or change your website design and aesthetics including font options, color, and other visual effects. The specific colors and font options are specific to each unique design.

Additionally, you can choose your website language, apply a password, edit your Front Page and enable or disable search engine ability.

Can I save my website after my wedding is over?

You are welcome to keep your website up for as long as you'd like, but when you're ready for your site to be taken down and no longer own your domain name, Riley & Grey offers a digital archive package for $39, which is a full-resolution PDF of your entire website so every personal piece of your beautiful site can be seen as you scroll down the pages.

Can Riley & Grey build my whole site for me?

Riley & Grey does not provide a service in which we will build the website for you. However, Riley & Grey has excellent technology that makes it easy and convenient to build a gorgeous wedding website without a lot of effort and without needing technical knowledge.

Riley & Grey is completely free to sign up for and start building your website. Unlike some of our competitors, we do not require a free trial or force you to quickly make a decision: you can take as long as you need to build out your wedding website before paying.

If you are looking for additional help with building your wedding website, many wedding planners offer this as part of their service.

Wedding Registry

What can I register for?

You can truly register for anything you’d like! Add any product, gift card, experience or cash fund to your registry, and seamlessly integrate any external retailer’s registry to your wedding website as well. Some couples may focus on items for their home, gifts that support their hobbies, things for their pets, or funding their honeymoon and future life plans. Each couple is unique and we want you to be able to add anything that helps you in your next stage of life.

What are the costs to use Riley & Grey’s registry?

Using our Registry is free for Riley & Grey members on monthly or annual plans. For monetary gifting towards cash funds or cash equivalent gifting, there is a transaction fee of 2% for bank accounts, and 2.5% for credit cards that can be paid by the gift-giver (common) or the couple. There is no cost for transferring gifts to your bank account, and bonus value may be earned when cash gifts are redeemed for gift cards from popular retailers such as Amazon, West Elm, and Delta. Unless your guests are gifting checks or paying you directly from their bank account on peer-to-peer digital payment services, there truly is no free option out there, and we offer the lowest fees in the industry.

Why should I use Riley & Grey’s registry?

For more than ten years, Riley & Grey has been raising the bar when it comes to your wedding planning tools. We are industry outsiders that have a focus on technology and design to give you and your guests the best experience possible. Our registry allows for the ultimate flexibility and customization, letting you register for anything you’d like, control when you receive your gifts, and keep track of everything in one place. We are the only registry to offer the option of collecting real, bonus dollars when cashing out gifts for popular retailer gift cards, and we have the lowest gifting fees for your guests. Riley & Grey gifting is safe and secure, and makes the gifting experience easy for you and your guests.

I only want cash gifts, do I still need a registry?

Having a central place for guests to see what you are interested in is the best way to set yourself up for getting what you want. The truth is, most guests want to gift how they want to gift, so giving some guidance with a registry is beyond helpful. If you’re hoping to steer your guests towards monetary gifting, consider setting up cash funds for experiences, goals and tangible goods that you can then decide how to spend. A registry can be a helpful way to share your intentions and how your loved ones can best support you. For help expressing your wishes, read more here.

What’s the best approach to starting my registry?

Starting your registry is so exciting, but we understand that it can be a bit overwhelming getting started. Your loved ones want to support and celebrate you! Having a conversation with your partner about your preferences and needs is a great first step to establish the direction of your registry. We recommend adding a mix of cash funds, experiences and physical products to allow your guests some flexibility in their gifting preferences while making sure you’re getting what you want. Start early and think of your registry as a living wishlist that can be updated as often as you’d like. Read more about registry do’s and don’ts on our blog.

Can I use the Riley & Grey Registry and also include third party links for other registries?

Yes, you can have a combination of our Riley & Grey Registry, and also include links to third party registries! You'll want to choose "Riley & Grey Registry" for the Registry Type, and then you can also add links to third party registries in the "Description" section of your Registry page with hyperlinked text.

Can I use Riley & Grey Registry outside the US?

Riley & Grey's Wedding Registry tool is available for couples all over the world to add physical products to their registry on their wedding website. Couples inside and outside of the United States can add products and retailer gift cards from any third-party retailer on the Internet (such as Crate & Barrel, Harvey Nichols, Myer, etc). From there, your guests can purchase your registry items online from anywhere in the world to be sent to your home, or to be sent to the guest who will then bring the gift to the wedding. When adding products to your Riley & Grey Registry, you can adjust the currency that appears for that item to your guests (dollars, euros, pounds, etc). Your guests will be directed to the online retailer to purchase the physical item.

If you are are outside of the U.S., you can add a third-party registry cash fund (such as Honeyfund) on your wedding website based on what's available in your specific country.

Due to US financial regulations, Riley & Grey is not able to support cash/monetary gifting for couples who are not US citizens at this time. It is required that the cash gifting is limited to US citizens who are 18 years or older and agree to the Riley & Grey Registry Terms of Service at this time.

Can I build my registry before it is published and accessible to my wedding guests?

Yes, you can create your Registry within the "Registry" tab of the Editor tool for free, before you choose a membership plan and make the page accessible to your guests. If your website has been published, you are able to "hide" your Registry page from your website while you finish building it out.

Can I download a list of received gifts to aid in writing thank you cards?

Within the Registry section of your Riley & Grey account, you'll find our Gift Tracker which automatically keeps track of the gifts you receive. The list is easily exportable to a CSV or Excel document for thank you note writing and tracking.

Wedding Invitations

How much are digital save-the-dates and invites?

They’re free! With your Riley & Grey membership, you’re able to access all of our coordinating invitation and save-the-date designs, and download to send digitally through Guest Management. Our invitations are beautiful and make it easy to have a cohesive look and feel from your wedding website to your invitation set. Riley & Grey does offer printing services for a fee for paper invitations, menu cards, and more.

Do you charge per digital invite?

There is no cost to send as many invitations as you’d like! Whether you’re looking to send 5 or 500 invites, it’s all included with your Riley & Grey membership. We encourage you to play around with our invitation editor and design your invitation set for free.

Are wedding invitations the same as save-the-dates?

Wedding invitations and save-the-dates set the tone for your wedding and serve different purposes, though they are both important components. While save-the-dates are a preliminary notice to let guests know about the wedding date and location well in advance, invitations provide the formal details and request for attendance. A save-the-date lets guests know well in advance that they may need to travel long distances or make arrangements in advance to attend the wedding, and are typically less formal than an invite. Wedding invitations are more formal and detailed. They are sent out closer to the wedding date, usually 6-8 weeks before the event. Invitations include all the necessary information your guests will need to attend the wedding.

Can wedding invitations be emailed?

Absolutely, wedding invitations can be emailed! Also known as digital invitations, they have become increasingly popular due to their convenience, cost-effectiveness, and environmental friendliness. By sending invitations via email, you can streamline the guest management process, by directing guests to your wedding website and allowing them to RSVP with all of their important details in one place. Digital invites are also great for their instant delivery, making them a great option for last-minute changes or updates.

Do you print invitations?

Riley & Grey works with a premium printing partner in the US to provide high quality paper and envelopes that showcase your design. Printed invitations are produced quickly and we offer fast shipping anywhere in the world. Printed invitations start at $2.80/invite and we also print Save-the-Dates, Menus, Programs, Translucent Inserts, RSVP Cards and provide envelopes.

Can I upload my own design?

Through Riley & Grey’s Guest Management tools, couples can add a Guest List and send communications directly from your website, and this includes digital image files that you may upload yourself. Right now, only Riley & Grey designs can be used for printed invitation sets.

How can I get matching invitations for my wedding website?

Riley & Grey’s Design Gallery features nearly 50 wedding website designs with coordinating invitation sets that will set the tone for your wedding just the way you like. Many of our website designs and invitations are available in multiple colors that will match perfectly with each other.

Can I get free wedding invitations?

Your Riley & Grey membership includes the ability to design and send digital invitations for free. There is no cost to send as many invitations as you’d like! We encourage you to play around with our invitation editor and design your invitation set for free. You can also order free paper samples of example invitations, with free shipping in the US, to see what the printing and paper quality is like. If you’ll be printing your invitation sets to be mailed, they are available for purchase.

RSVPs and Guest Management

Can I control what events a guest can see on my website?

There's no need to use multiple tools when Riley & Grey supports custom guest experiences for all of the events around your wedding. Our Advanced Mode Guest Management allows you to control what events each guest sees on your wedding website, and what they can RSVP for. Whether it's your Rehearsal, Mehndi Party or Wedding Breakfast, you can add everything in one place and only invite certain guests on your Guest List to each.

I'm having a traditional Indian wedding. How do I add multiple events and only invite certain guests to certain events?

Riley & Grey is proud to support weddings of all kinds and traditions. Our Schedule tool and Advanced Mode Guest Management option allow couples to customize who is invited to and sees which events, no matter how many days of celebration there are. Each event is added to the Schedule, which will be shown in the Guest List where you are able to denote which event(s) guests are invited to, and therefore have access to view and respond to. Guests will identify themselves when they enter your website with either their name or email, and that is how your website will know what information to present. You are able preview your site as specific guests to ensure they are only seeing what you want them to.

Can I preview the site as a specific guest?

Yes, you can preview your wedding website as a specific guest if you want to get an idea of what their experience will be when they access your wedding website! If you're inviting only certain guests to certain events, this helps you ensure the right people are seeing the right information. Guest preview is managed in the "Guest Management" tab. Once you enter your wedding website as that guest, you will be able to check the Schedule page to make sure the only events showing are ones the guest is invited to. Additionally, you can check the RSVP form to see the guest name(s) auto-populated accordingly.

Are email addresses for guests required to use Riley & Grey?

Email addresses are NOT required to use our Riley & Grey Guest Management system and RSVP. By default, Riley & Grey accounts start out using the "Simple Mode" of Guest Management. This mode means you do not need to define a Guest List at all. Essentially, anyone who visits your website can RSVP. In Simple Mode, you can choose to password-protect your website that will require that guests know the password and enter it before gaining access. In this mode, no email addresses necessary.

If you want more control over who can RSVP, who they can bring, what events they are and are not invited to and therefore RSVP to, etc., you can opt into the "Advanced Mode" of Guest Management. In this mode, you will create a Guest List and only those guests can identify themselves and access your website. Guests will only see the events they are invited to on your Schedule page and your RSVP page. Events the guest is not invited to will not appear for them. Guests can log into your wedding website using their names, rather than their email addresses, and so email addresses are optional and not required.

Can I edit the RSVP wording or sections?

Our RSVP page is very versatile and you are able to make changes to most of the wording within the Website Editor.

Toggle on/off the sections you would like to include/remove and change the wording to give it your own style and personality!

Additionally, at the very bottom of the RSVP Page Content you'll find the Custom Questions to enable, where you can add as many custom fields as you need, write whatever you'd like, and gather answers from dropdown options or an open-ended text box.

Tip: Use the RSVP form within the editor to view the experience the same way your guests will!

Looking to edit un-editable text? Under special circumstances, we may be able to accommodate changes. Please email help@rileygrey.com.

Can I communicate with my guests directly from my website?

Riley & Grey's Guest Management tools allow you to communicate directly with your guests, in emails that match the aesthetic of your website. Send digital invitations or save-the-dates directly from your website, or request an initial round of guest information or RSVPs.

Can I track the status of my emails to my guests?

Riley & Grey's Status Tracker in Guest Management allows you to view if an email has been delivered or opened, and if your guest has visited your site or RSVP'ed. This feature is helpful as the RSVP deadline approaches, when you can change the filter drop down menu of the Guest List report, and hand-pick people to email a second time kindly reminding them to RSVP.

For Guests

How can I find a couple's website or registry?

Because of our focus on privacy and security, we do not offer a directory of names to search for websites or registries. Guests will need the link, and sometimes password, for a couple's website directly from your invitation or communication with the couple.

What do I do if I tried to visit a couple's website but it's asking for a password?

If the website you are trying to visit is prompting you for a password, the couple has opted to add an extra layer of security to their site. Riley & Grey can not share password information for privacy reasons, so we suggest checking the save-the-date or invitation, or asking the couple directly for this information.

How do I buy a gift from a couple's registry?

Buying a gift for your loved ones is easy and enjoyable with Riley & Grey. View the couple's Registry and click on any image to move forward with the purchase of a gift. You will either be prompted to select gift details directly on the wedding website and check out using Stripe, our third-party payment processor, or you'll be directed to the third-party retailer to complete the purchase and return to the Registry to confirm your purchase.

How do I know if my RSVP went through?

When you've filled out the RSVP form and hit "submit," a confirmation screen will pop up to let you know that the RSVP was successfully sent. If you're unsure that you've RSVP'ed already or not, you can always submit your RSVP and if it's a duplicate, the couple will be alerted and can choose to use your most recent RSVP.

How do I RSVP?

Submitting an RSVP on a Riley & Grey website is simple, with fill-in-the-blank answers and options that allow the couple to get all of the important information they need for their big day. Simply select or fill in the information in the RSVP section of their website and click "Submit" to see a confirmation screen.

Is my personal information secure?

Riley & Grey takes every precaution to protect your personal information, including your payment information – it’s important to us that you feel safe and secure when using our platform. For that reason, we use a third-party payment processor, Stripe, to securely process all of our online transactions. As a Riley & Grey member or guest, you don’t have to worry about us trying to sell you something else, and unlike some other platforms, we do not sell your information to third parties. This commitment to data protection ensures that everyone’s personal information remains secure and confidential. You can view Riley & Grey’s Privacy Policy here and you can view Stripe’s Privacy Policy here.

Is my credit card information secure?

Riley & Grey takes every precaution to protect your personal information, including your payment information – it’s important to us that you feel safe and secure when using our platform. For that reason, we use a third-party payment processor, Stripe, to securely process all of our online transactions. You can view Riley & Grey’s Privacy Policy here and you can view Stripe’s Privacy Policy here.

Will I receive a confirmation or tracking for my gift order?

Because all physical gifts are purchased on third-party retail sites, you will recieve any confirmation and tracking information from that retailer directly. When you select one of these gifts for the couple, you will be prompted to confirm that the gift was purchased as to not let duplicate orders of the same gift occur. For any monetary funds gifted via Riley & Grey, you will see a confirmation screen at the end of your purchase, and an email confirmation will also be sent.

Can I purchase the couple's gift and ship it to myself?

If you're purchasing a registry gift for a shower or wedding and want to bring the gift with you, we want to support that! Any physical item on a couple's registry will be linked to a third-party retailer site, where you will checkout directly and be able to input the shipping address, either the one that is provided on the wedding website, or to your own address.

In some registries, couples will opt to control when their item is shipped and complete purchases later. For those items, there will not be an option to ship the item to another address. If you want a gift that you can present in person, we recommend picking another item from the registry!

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